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#1109642 - Thu Mar 04 2010 09:15 PM Blockbuster pulls a snarf
rex
Online   nerdy Left blank because most people don't get references from TV shows other than Doctor Who

Registered: Sun Jun 13 2004
Posts: 41960
Struggling Blockbuster Bringing Back Late Fees on Rentals

 Quote:
Since the dawn of the home-video era in the 1980s, as the proliferation of VCRs and DVD players spread to the point where just about every American home was equipped with one, Blockbuster was, well, a blockbuster. The company dominated its sector of the economy, gobbling up competitors and forcing many mom-and-pop video rental stores out of business.

Those days are long gone.

he heels of a disastrous fourth quarter and the announcement that the chain would be closing hundreds of stores, Blockbuster's latest move to curb its heavy bloodletting could easily be interpreted as an act of desperation: It's going to start charging late fees again on rentals, something the company hasn't done since 2005. At the time, Blockbuster claimed that dropping late fees would cost them $250-$300 million per year in lost revenue. Clearly, the company misses that annual infusion of cash.

Here's how the new late-fee structure breaks down:

• Starting this week, customers will be charged $5 for a five-day movie rental. Previously, customers were allowed to keep each rental for seven days.

• If the customer returns the movie late, they'll be charged $1 per day until it's returned, up to a maximum of 10 days.

• If the customer still hasn't returned the movie by the 15th day, they'll be charged the full price of the DVD, which could range from $29.99 on the high end for newly released Blu-ray discs, to just a few bucks on the low end for a DVD on the clearance rack.

• If the movie is returned within 30 days, the customer will receive a store credit equal to the price of the movie they were charged for, minus $10 in late fees. So if the customer was charged $19.99 for a replacement DVD, they'll have $9.99 credited to their Blockbuster account.

While saying that the move was a necessary one in order to remain competitive with Netflix and Redbox, Blockbuster spokesperson Michelle Metzger tried to downplay its significance, saying the new fee policy is not all that different from others in the industry, and would ultimately make for a more enjoyable customer experience.

"We think this is very forgiving. You have 45 days to bring it back. It's similar to what Redbox does," she said. "This is an incentive to get movies back faster so others can rent them and to get the customer back into the store faster."

Currently, Netflix customers pay flat monthly fees that range from $8.99 to $16.99 to receive movies through the mail or via the Internet. There are no late fees, but customers are charged $14 if they lose a DVD. Redbox, which dispenses movies through its more than 22,000 vending machine-like kiosks across the country, charges a flat fee of $1 per day. For lost DVDs, Redbox charges its customers $25.

Whether or not the reinstatement of late fees helps to revitalize Blockbuster financially remains to be seen. Industry analysts have been pronouncing the company all but dead for some time, and yet it has managed to survive, barely. Blockbuster is still alive and kicking, and that certainly counts for something.

November 6th, 2012: Americas new Independence Day.

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#1109643 - Thu Mar 04 2010 09:19 PM Re: Blockbuster pulls a snarf [Re: rex]
rex
Online   nerdy Left blank because most people don't get references from TV shows other than Doctor Who

Registered: Sun Jun 13 2004
Posts: 41960
Blockbusters and Hollywood videos have finally started to close around here. They're still doing well in towns where its impossible or expensive to get high speed internet but I think most video rental stores will be completely gone within the next two years. Even the older people I know that are scared of ordering movies on On Demand or through a console are finally getting over that fear.

November 6th, 2012: Americas new Independence Day.

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#1109646 - Thu Mar 04 2010 09:32 PM Re: Blockbuster pulls a snarf [Re: rex]
the G-man
Offline Lawyers Guns & Money

Registered: Fri May 16 2003
Posts: 35833
Loc: the right
 Quote:
Blockbusters and Hollywood videos have finally started to close around here. They're still doing well in towns where its impossible or expensive to get high speed internet ....


...but even in those places, I see less people using video stores and more people using RedBoxes. The local Wal-Marts and Wegmans (supersized grocery chain with stores almost as big as a Wal Mart) have them in front of their stores around here. So do some of the smaller independent stores. They're about as difficult to operate as a soda machine and there's a heck of a lot less overhead.

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#1109649 - Thu Mar 04 2010 10:09 PM Re: Blockbuster pulls a snarf [Re: the G-man]
Pariah
Offline Bow down to combaticus!

Registered: Sun Sep 07 2003
Posts: 26443
Loc: Fucktard Valley, CA
Tragic.

Blockubuster was my first part time job. I'll be sad to see it go.

I'm lost without the sig divider.

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#1109650 - Thu Mar 04 2010 10:10 PM Re: Blockbuster pulls a snarf [Re: Pariah]
Pariah
Offline Bow down to combaticus!

Registered: Sun Sep 07 2003
Posts: 26443
Loc: Fucktard Valley, CA
Also, I still use these fucking stores dammit.

I don't want to order my media offline.

If they force me to do that, I'm just gonna download all my shit on torrents from now on. Fuck Netflicks and Gamefly.

I'm lost without the sig divider.

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#1109652 - Thu Mar 04 2010 10:36 PM Re: Blockbuster pulls a snarf [Re: Pariah]
Rob Kamphausen Administrator
Offline cobra kai

Registered: Wed Oct 18 2000
Posts: 44703
Loc: in the dojo without fear
just seems like a gigantic step backwards. they're retreating closer to their position when netflix started to annihilate them? the "no late fee" gimmick is peace of mind, but an incredibly successful one. bringing it back (just as having it originally) will hurt.

even beyond the peace of mind it offers consumers, it's also more profitable! sure, there's the crazies that take advantage of the system and rent 100 movies in a 3 week span for $9.99, but the vast majority of the customer base gets a single movie and keeps it rented for 6 months or more, eventually forgetting about it. that means $50+ in "late fees" that the customer doesn't realize they're paying, and the business doesn't look bad by enforcing.

i also love that google ads has netflix banners showing now.

...and that this news brings pariah (more) angst.

giant picture

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#1109654 - Thu Mar 04 2010 10:41 PM Re: Blockbuster pulls a snarf [Re: Rob Kamphausen]
MisterJLA
Offline I broke Sikkbones...

Registered: Wed Sep 26 2001
Posts: 30263
Loc: On a lonely planet spinning it...
They're finished.

I haven't seen a company grasp at straws while circling the drain like this since the final few years of Circuit City.

"Are you eating it...or is it eating you?"


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#1109655 - Thu Mar 04 2010 10:43 PM Re: Blockbuster pulls a snarf [Re: MisterJLA]
MisterJLA
Offline I broke Sikkbones...

Registered: Wed Sep 26 2001
Posts: 30263
Loc: On a lonely planet spinning it...
I used two cliches in one sentence.

RACK me.

"Are you eating it...or is it eating you?"


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#1109693 - Fri Mar 05 2010 01:36 AM Re: Blockbuster pulls a snarf [Re: MisterJLA]
big_pimp_tim
Offline graemlin protector

Registered: Wed May 25 2005
Posts: 7018
Loc: norman ok/kingston ny
i only go to blockbuster to pick up older movies cheap.

he who becomes a monster, rids himself of the pain of being a man

"i gotta role with big pimp tim on this one..," - Knutreturns
rolled with knutreturns before it was cool.

" I wish I had a ninja turtle there to document it photographically". - uschi

bpt for secret forum mod!!!!!!

00,000x2 + 1,791,999 rack points!!

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#1109704 - Fri Mar 05 2010 03:50 AM Re: Blockbuster pulls a snarf [Re: big_pimp_tim]
Nöwheremän
Offline Magic basement king

Registered: Mon Oct 08 2001
Posts: 47142
Loc: Fuckingham Palace!
I havent rented anything since long before DVDs came out.
I just dont see the point of renting when I can wait a few months and buy the same DVD for the price it costs to rent.

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